SMS Terms and Conditions

1. SMS Program Description

PLS Solutions Inc. may send text messages concerning its business services and its relationship with customers, prospective customers, vendors, employees, contractors, and other authorized recipients.

Messages may include:

• Customer-service communications;
• Appointment or meeting reminders;
• Delivery, shipment, dispatch, or service-status updates;
• Account-related notifications;
• Requests for information or confirmation;
• Technical-support communications;
• Billing or payment-related notices;
• Responses to messages initiated by the recipient; and
• Other business-related communications requested or authorized by the recipient.

2. How You Opt In

You may opt in to receive SMS messages from PLS Solutions Inc. by providing your mobile number through an authorized website form, service agreement, account-registration process, written form, email communication, verbal request, or another documented consent process.

Where an online form is used, you must affirmatively select the SMS consent option. SMS consent will not be assumed from a preselected checkbox.

By opting in, you confirm that:

• You are the owner or authorized user of the mobile number provided;
• You are authorized to consent to receive messages at that number;
• The information you provided is accurate; and
• You agree to receive messages related to the stated SMS program.

3. Message Frequency

Message frequency varies depending on your interactions with PLS Solutions Inc., the services you request, and the type of notifications you have authorized.

Recipients may receive recurring messages while a service, transaction, delivery, support request, account activity, or ongoing business relationship remains active.

4. Message and Data Rates

Message and data rates may apply. Your mobile carrier’s standard messaging, data, roaming, and other charges may apply to messages sent or received under this program.

PLS Solutions Inc. is not responsible for charges imposed by your wireless carrier. Contact your carrier for information about your mobile plan.

5. How to Opt Out

You may opt out at any time by replying STOP to a message from PLS Solutions Inc.

You may also use other reasonable language clearly communicating that you no longer wish to receive text messages, such as END, CANCEL, UNSUBSCRIBE, or QUIT.

After receiving an opt-out request, we may send one final message confirming that you have been unsubscribed. After that confirmation, you should no longer receive messages from the applicable SMS program unless you separately opt in again.

Opting out of SMS messages does not necessarily prevent us from contacting you through email, telephone calls, postal mail, or another permitted communication method.

6. Help and Support

For help, reply HELP to a message from PLS Solutions Inc.

You may also contact us using the information provided in the “Contact Us” section below.

7. Supported Carriers

SMS delivery is subject to the availability and operation of your wireless carrier’s network. Supported carriers may change without notice.

Mobile carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and may be affected by network availability, device settings, carrier filtering, technical limitations, or circumstances beyond our control.

8. Privacy

Our collection, use, retention, and disclosure of personal information associated with the SMS program are described in our Privacy Policy:

Privacy Policy

Mobile telephone information and SMS opt-in consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

9. No Sale or Transfer of SMS Consent

Your consent to receive text messages from PLS Solutions Inc. is specific to PLS Solutions Inc.

We will not sell, rent, transfer, or share your SMS consent or mobile opt-in information with unrelated third parties or affiliates for their marketing or promotional purposes.

We may disclose information to service providers that help us deliver, manage, secure, or support our messaging services. Such service providers may use the information only to provide services on our behalf and must protect it appropriately.

10. Your Responsibilities

You agree to:

• Provide a valid mobile telephone number;
• Promptly notify us if your mobile number changes;
• Not use the SMS service for unlawful, abusive, or fraudulent purposes;
• Not send confidential, highly sensitive, or regulated information by SMS unless specifically instructed to do so through an approved secure process; and
• Comply with applicable laws and carrier requirements.

11. Security and Sensitive Information

Standard SMS messages may not be encrypted. Do not send passwords, full payment-card numbers, Social Security numbers, government identification numbers, medical information, or other highly sensitive information by text message.

PLS Solutions Inc. will not request your password or full payment-card information through an unsolicited SMS message.

12. Suspension or Termination

We may suspend, modify, or terminate the SMS program or your participation in it if:

• We reasonably suspect fraud, abuse, or unauthorized activity;
• Your messages cannot be delivered;
• Your mobile number has been reassigned or disconnected;
• Continuing the service would violate applicable law, carrier requirements, or platform rules; or
• The SMS program is discontinued.

13. Disclaimer

The SMS program is provided on an “as available” basis. To the fullest extent permitted by law, PLS Solutions Inc. does not guarantee uninterrupted, timely, secure, or error-free message delivery.

Time-sensitive matters should not be communicated exclusively by SMS. For urgent matters, contact PLS Solutions Inc. directly using an appropriate alternative communication method.

14. Limitation of Liability

To the fullest extent permitted by applicable law, PLS Solutions Inc. will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from delayed, misdirected, blocked, corrupted, or undelivered SMS messages.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

15. Changes to These Terms

We may update these SMS Terms and Conditions periodically to reflect changes in our practices, technology, legal requirements, carrier requirements, or messaging services.

Updated Terms will be posted on this page with a revised effective date. Your continued participation in the SMS program after an update becomes effective constitutes acceptance of the updated Terms, to the extent permitted by law.

16. Governing Law

These SMS Terms and Conditions are governed by applicable federal law and the laws of the state in which PLS Solutions Inc. maintains its principal place of business, without regard to conflict-of-law rules.

17. Contact Us

Questions about these SMS Terms and Conditions may be directed to: