Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to information collected through:

• Our website and online forms;
• Email and telephone communications;
• SMS and MMS communications;
• Customer-service and technical-support interactions;
• Service requests and business transactions;
• Contracts and account-registration processes; and
• Other interactions with PLS Solutions Inc.

This Policy does not apply to independent third-party websites, services, or applications that we do not own or control.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Contact and Identification Information

• Name;
• Company or organization name;
• Job title;
• Email address;
• Telephone or mobile number;
• Business or mailing address; and
• Other contact information you voluntarily provide.

SMS Messaging Information

• Your mobile telephone number;
• The date, time, and method of your SMS opt-in;
• The consent language presented when you opted in;
• Your SMS preferences;
• Messages sent to and received from your mobile number;
• Delivery, error, and opt-out records;
• HELP, STOP, and similar keyword requests; and
• Other records needed to administer and document the SMS program.

Business and Service Information

• Customer, vendor, or account information;
• Service requests and support records;
• Appointment, delivery, shipment, or dispatch details;
• Billing and transaction-related information;
• Communications and correspondence; and
• Information necessary to perform requested services.

Website and Technical Information

• Internet Protocol address;
• Browser and device type;
• Operating system;
• Pages visited and links selected;
• Date and time of access;
• Referring website; and
• Cookie, analytics, and similar technical information.

3. How We Collect Information

We may collect information:

• Directly from you;
• Through our website and online forms;
• When you call, email, or text us;
• When you request or receive services;
• Through contracts, service agreements, or account records;
• From your employer or organization when authorized;
• From vendors and service providers supporting our operations; and
• Automatically through cookies, server logs, and similar technologies.

4. How We Use Information

We may use personal information to:

• Provide, manage, and improve our services;
• Respond to questions, requests, and support inquiries;
• Communicate about appointments, deliveries, shipments, accounts, or services;
• Send SMS messages that you requested or authorized;
• Confirm, record, and manage SMS consent and opt-out requests;
• Process transactions and maintain business records;
• Authenticate users and protect accounts;
• Prevent fraud, abuse, security incidents, and unlawful activity;
• Maintain and improve our website and systems;
• Comply with legal, regulatory, carrier, and contractual obligations;
• Establish, exercise, or defend legal claims; and
• Carry out other purposes disclosed when information is collected.

5. SMS Messaging and Consent

PLS Solutions Inc. sends SMS messages only for purposes reasonably related to the consent provided by the recipient or in response to a recipient-initiated communication.

Message frequency varies. Message and data rates may apply. Participation is voluntary, and consent to receive SMS messages is not a condition of purchasing goods or services.

You may opt out at any time by replying STOP. You may request assistance by replying HELP.

Additional information is available in our SMS Terms and Conditions:

SMS Terms and Conditions

6. SMS Data Non-Sharing Statement

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

All categories described in this Privacy Policy exclude text messaging originator opt-in data and consent. SMS opt-in data, mobile numbers, and consent records will not be sold, rented, transferred, or shared with third parties or affiliates for their marketing or promotional purposes.

We may share limited SMS information with vendors that provide services on our behalf, such as telecommunications providers, messaging platforms, Microsoft, hosting providers, security providers, and technical-support providers. These providers may process the information only as necessary to provide contracted services to PLS Solutions Inc. and may not use it for their own marketing.

7. When We May Disclose Information

We may disclose information in the following circumstances:

Service Providers

We may disclose information to service providers that perform functions on our behalf, such as website hosting, cloud services, telecommunications, SMS delivery, information technology, data security, analytics, billing, and professional services.

Business Customers and Authorized Parties

When we provide services on behalf of a company or organization, we may share relevant information with that organization and its authorized representatives as necessary to provide those services.

Legal and Safety Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, subpoena, court order, or legal process;
• Respond to a lawful government request;
• Protect the rights, safety, property, or security of PLS Solutions Inc. or others;
• Investigate fraud, abuse, or unlawful conduct; or
• Enforce contracts, policies, or legal rights.

Business Transactions

Information may be disclosed in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate confidentiality and legal protections.

SMS opt-in consent will not be transferred for use by another entity’s independent marketing program without obtaining any consent required by law.

With Your Direction or Consent

We may disclose information when you direct us to do so or provide separate, informed consent.

8. Cookies and Similar Technologies

Our website may use cookies, log files, pixels, analytics services, or similar technologies to operate the site, remember preferences, understand website usage, improve performance, and protect against fraud or misuse.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, administer our services, document consent, comply with legal and contractual obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

SMS consent and opt-out records may be retained after you unsubscribe so that we can honor your request and demonstrate compliance with applicable requirements.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, destruction, loss, alteration, misuse, or disclosure.

However, no electronic transmission, storage system, website, or communication method is completely secure. We cannot guarantee absolute security.

Standard SMS messages may not be encrypted. You should not send passwords, Social Security numbers, full payment-card numbers, medical information, or other highly sensitive information by SMS.

11. Your Choices

SMS Messages

Reply STOP to unsubscribe from SMS messages. Reply HELP for assistance.

Email Communications

You may unsubscribe from promotional emails by following the instructions in the email. We may continue sending transactional, service, security, or legally required communications.

Updating Information

You may request that we update or correct your contact information by contacting us.

12. Privacy Rights

Depending on where you reside and subject to applicable exceptions, you may have the right to request:

• Access to certain personal information we maintain about you;
• Correction of inaccurate personal information;
• Deletion of certain personal information;
• Information about how personal information is used or disclosed;
• A portable copy of certain information; or
• Withdrawal of consent where processing is based on consent.

We may need to verify your identity before completing a request. We will not discriminate against you for exercising a privacy right provided by applicable law.

These rights may be limited where retaining or using information is necessary to complete a transaction, provide a requested service, protect security, comply with law, exercise legal rights, or fulfill another permitted purpose.

13. Children’s Privacy

Our website and services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

14. Third-Party Links

Our website or messages may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of third parties. Review their policies before providing personal information.

15. International Visitors

PLS Solutions Inc. operates in the United States. If you provide information from outside the United States, the information may be transferred to, stored in, or processed in the United States, where privacy laws may differ from those in your jurisdiction.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make changes, we will post the revised Policy on this page and update the effective date.

Material changes may also be communicated through the website, email, SMS, or another appropriate method when required.

17. Contact Us

Questions, concerns, or privacy requests may be directed to: